Returns & Exchanges

At Jagua Henna, we want you to be completely satisfied with your natural body art supplies. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Securely pack the unused henna cones, gels, or kits in their original packaging to ensure they remain protected during transit.

3

Ship the Items

Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing